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Terms and Conditions

Terms of Use

Welcome to POMMPOMM. By agreeing to these terms of use, you represent that you are at least the age of majority in your province of residence, or that you are the age of majority in your province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You agree not to reproduce, duplicate copy, sell, resell or exploit any portion of the Service, use of the service or access to the Service or any contact on the website through which the service is provided, without express written permission by us. We may from time to time change the terms of our site. You agree that it is your responsibility to monitor changes to our site.

Pricing and Availability

All prices are shown in Hong Kong dollar. Products displayed on our site are available unless otherwise noted. If you purchase an item that is no longer available, we will notify you by email within 48 hours and a full refund will be issued.


For DOMESTIC (Hong Kong) shipping, all parcels will be sent via S.F. Express. Shipping charges to be paid by customers upon picking up at S.F. Service Points. A confirmation email will be sent to your inbox once you have placed your order. We do our best to ensure the timely delivery of orders, however we cannot guarantee this for every customer and order due to unforeseen events and public holidays. Please ensure your mailing address is correct. We will not replace items that are lost due to an incorrect shipping address.

For INTERNATIONAL shipping, please contact us for details.

Exchange and Return Policy

All products cannot be exchanged or returned with exception for any DAMAGED products. If you believe that your product is damaged, please contact us within 7 days.

If a buyer needs to return an item, it must be returned in the same condition in which it was received, and it must include all items that were in the original package.

Accuracy of Information

We try to edit our photos to show the products as life-like as possible but please understand the actual color may vary slightly from your monitor. This is due to the fact that every computer monitor has a different capability to display colors and that everyone sees these colors differently. We cannot guarantee that the color you see accurately portrays the true color of the product.

Government Law and International Access

This agreement between POMMPOMM and you is governed by the laws of the Hong Kong Special Administrative Region of the People's Republic of China and each of the parties submits to the exclusive jurisdiction of the courts of Hong Kong.

This site may be accessed from countries other than Hong Kong.  If you access and use this site outside Hong Kong, you are responsible for complying with your local laws and regulations.

Disclaimer of Warranties, Limitation of Liability

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of service will accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

We disclaim all legal liability that arises from the use of content and gives no guarantee of the information's accuracy contained herein. Prices and other information on our site are subject to apparent typos and/or programming mistakes. No rights may be derived from any incorrect or incomplete information.

Privacy Policy

Your privacy is important to us, and it is our policy to respect your privacy regarding any information we may collect while operating our website. We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us. We will only retain personal information as long as necessary for the fulfillment of those purposes. We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification. We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.